From the shop floor
8 things you only learn by running an online shop
Merchella is made by people who run online shops. These are the lessons that shaped it: the stuff nobody tells you until you’re three months in.
“Where’s my order?” is most of your inbox
So the order and tracking sit right beside every customer email in Merchella’s inbox.
Delivery dates sell
Shoppers want to know when it’ll arrive, not how many working days. That’s why Merchella shows “order within… for delivery…” on product pages.
Bank holidays will catch you out
Plan the year’s closures and messages once, and let them switch on and off by themselves.
Start your free trial →Your best reviews are from real buyers
Ask every customer a few days after delivery, and mark those reviews as verified.
Discount codes leak
Welcome codes end up on coupon sites. Merchella gives each new subscriber their own single-use code.
You need to test checkout properly
Place test orders that charge nobody, whenever you change something.
Start your free trial →Ads lie unless you track sales yourself
Record where every order came from, and send real sales back to Google and Microsoft Ads.
Your team needs its own logins
Give staff their own sign-in, choose what each person sees, and switch on 2-step sign-in for everyone.
The bottom line
If those sound familiar, you’ll feel at home on Merchella. Try it free for 30 days.
Start your free trial30 days free · no card needed · plans from £29.99 a month