Customer inbox
A customer service inbox with orders built in
No help desk to pay for. Messages come into one place, and you can see the customer's order while you reply.
Everything in one place
Emails to your shop address and contact form messages arrive together.
The order beside it
See what they bought, the tracking and past emails without switching screens.
Reply as your shop
Answers go from your shop's address, with your signature and attachments.
Team notes
Leave notes for each other on a conversation. Customers never see them.
Also included
Part of every Merchella shop. No add-ons, no extra apps.
- A count of what still needs a reply
- Works with your existing mailbox
- Attachments in and out
- Saved signatures
Questions
Do I need to change my email provider?
No. Merchella connects to your mailbox, and only your shop address flows in.
More features
Online shop builder
Build your online shop with ready-made designs, a click-to-edit page editor, product pages and your own domain. No code needed.
Sell in several countries
Give each country its own prices, currency, delivery options and web address, all run from one Merchella admin.
Checkout & payments
Take PayPal, card, Apple Pay and Google Pay through PayPal, with four checkout styles to choose from and no Merchella fee on sales.
Open your shop this afternoon.
Try every feature free for 30 days. No card needed.