Your inbox
Customer messages from your contact form and email, next to their orders.
Every customer message lands in Inbox, with their order beside it. The number in the menu is how many need a reply.
Where messages come from
- Your shop's contact form: always.
- Your shop email: once it's connected (Settings › Shop email).
The views
- Needs a reply
- New, or the customer wrote back.
- Waiting
- You replied. Waiting for them.
- Done
- Finished.
- Junk
- Out-of-office replies and the like (under ⋯).