Replying to a customer

1. 1Open the message. The reply starts with Hi {their name},.
2. 2Write your answer. + Order details and + Tracking link add them for you.
3. 3Attach files with the paperclip, or drop them in.
4. 4Leave Mark as done when sent ticked if that's the end of it.
5. 5Press Send reply.

Let AI write a first draft

Press Write with AI. It reads their message, the order and your team's notes. Check it, then Insert. Nothing changes until you do.

Signatures

Create one from the signature button: your name, role and phone. Tick Use for every email to make it your usual.

Attachment limits

• 10 MB a file, 20 MB an email, 10 files an email.
• Photos, PDFs, documents, spreadsheets, zips and short videos are fine. Programs aren't.

Notes for the team

The Note for the team tab adds a note only your team sees.

Writing first

+ New email starts a fresh email to anyone.